Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return, the item must:

  • Be unused;

  • Be in its original packaging;

  • Be free from damage or signs of use;

  • Be in the same condition in which it was received;

  • Include proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Digital products;

  • Downloadable files;

  • Gift cards;

  • Discounted or sale items, unless otherwise stated as part of a specific promotion.

How to Request a Return

To request a return, please contact us at mail@erranishop.com and provide your order number and the reason for the return.

We will review your request and provide you with further return instructions.

Items sent back without prior approval of the return will not be accepted.

The customer is responsible for return shipping costs, except in cases where the item was received damaged, has a manufacturing defect, or the wrong item was sent.

Damaged or Defective Items

Please inspect your order immediately upon delivery.

If you receive a damaged item, a product with a manufacturing defect, or an incorrect item, please contact us within 48 hours of delivery and provide clear photographs and/or video showing the issue.

We will review each case individually and, depending on the circumstances, may offer a replacement, reshipment, partial or full refund, or another appropriate solution.

What Is Not Considered a Manufacturing Defect

Printed products may have minor characteristics resulting from the manufacturing process. The following are not considered manufacturing defects:

  • Colored card edges: The colored edges are a decorative element. With regular use, the coating may gradually wear off or become less saturated due to natural friction between the cards.

  • Minor color variations: Colors may vary slightly from the images shown on our website or screen due to differences in monitor settings, lighting, and the printing process.

  • Minor printing variations: Small differences in color, saturation, or image positioning may occur within normal manufacturing tolerances.

  • Minor cutting variations: Slight differences in card dimensions, edge alignment, or corner rounding may occur as part of the manufacturing process.

  • Minor cosmetic imperfections: Small dots, marks, or minor surface irregularities that do not affect the use of the deck are not considered manufacturing defects.

  • Normal wear and tear: Scratches, scuffs, edge wear, and other signs resulting from regular handling and use are considered normal wear and tear.

  • Changes caused by storage conditions: Minor warping or changes to the surface of the cards caused by temperature or humidity are not considered manufacturing defects.

  • Printing or material smell: A temporary smell from paper, printing inks, or packaging materials may be present when the deck is first opened. This usually fades with ventilation and normal use.

What Is Considered a Manufacturing Defect

A manufacturing defect may include:

  • Missing cards from the deck;

  • Incorrect or duplicate cards resulting in missing cards from the intended deck;

  • Significant printing errors that affect the artwork, text, or usability of a card;

  • Severe damage to the product that occurred during manufacturing;

  • Significant structural defects that prevent normal use of the product.

Each case will be reviewed individually.

Minor characteristics inherent to the printing and manufacturing process are not considered manufacturing defects.

Exchanges

If you need to exchange an item for another product, the fastest option is to return the original item and place a new order once your return has been approved.

If you received a damaged, defective, or incorrect item, please contact us before placing a new order. We will review the situation and determine the appropriate replacement option.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome of your return request.

If your return is approved, the refund will be issued to your original payment method within 5–7 business days after the return has been approved.

Please note that your bank or payment provider may require additional time to process and credit the refund.

If you have not received your refund after the stated processing period, please contact us at mail@erranishop.com.

Contact

For any questions regarding returns, exchanges, refunds, or manufacturing defects, please contact us at:

mail@erranishop.com