Shipping policy

Shipping & Delivery Policy

We ship worldwide through our production and fulfillment partners.

1. Order Processing

Orders are generally processed within 3–7 business days, excluding weekends and U.S. federal holidays.

Processing times may be longer during periods of high order volume, pre-order campaigns, product launches, or other circumstances that require additional production or fulfillment time.

If a significant delay is expected, we will make reasonable efforts to notify affected customers.

2. Shipping Methods & Delivery Estimates

We use major international shipping carriers and postal services, selected based on the destination and available shipping options.

Estimated delivery times are:

  • United States: 10–20 business days

  • Europe & UK: 7–14 business days

  • Canada: 10–20 business days

  • Australia & Asia: 10–20 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the carrier, customs procedures, local postal services, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

Once an order has been shipped, delivery is handled by the selected carrier. We will provide tracking information whenever tracking is available.

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

If your country is not available at checkout, please contact us at mail@erranishop.com.

3. Worldwide Shipping

We offer worldwide shipping wherever delivery can be reasonably and legally fulfilled.

However, we reserve the right to refuse or cancel an order before shipment if delivery to a particular destination is restricted by law, affected by sanctions, or cannot reasonably be fulfilled due to significant operational or logistical limitations.

If we are unable to fulfill an order, the order will be canceled and the customer will receive a full refund of the amount paid. We will notify the customer by email.

4. Customs, Duties & Taxes

International customers are responsible for any customs fees, VAT, import duties, or other taxes imposed by the destination country, unless otherwise stated at checkout.

These charges are determined by local authorities and may vary by country.

Errani LLC is not responsible for delays, additional charges, or other issues arising from customs inspections, customs procedures, or customs requirements.

Customers are responsible for ensuring that the products they order may legally be imported into their country.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, or failure to collect the parcel, the customer may request reshipment. Additional shipping costs may apply.

6. Lost or Delayed Shipments

Delivery times are estimates and may be affected by circumstances outside our control.

A shipment will generally be considered lost only after the carrier has officially declared it lost or the applicable carrier investigation has been completed.

If your package appears to be significantly delayed or missing, please contact us at mail@erranishop.com with your order number and tracking information. We will do our best to assist with the carrier inquiry.

Refunds or replacements for lost shipments will be reviewed on a case-by-case basis, taking into account the circumstances of the shipment and any available carrier information.

Delays caused by customs, carriers, weather, or other circumstances outside our reasonable control do not automatically qualify for a refund.

7. Damaged Packages

Please inspect your package as soon as it is delivered.

If your order arrives visibly damaged, please contact us within 48 hours of delivery and provide clear photographs of:

  • The outer packaging;

  • The shipping label;

  • The damaged product;

  • Any visible damage to the packaging or contents.

Please keep the original packaging until the issue has been reviewed, as it may be required to assess damage that occurred during transportation.

If the damage occurred during shipping, we will review the situation and, where appropriate, offer a replacement, reshipment, refund, or another suitable solution.

Please note that damage caused by normal use or improper storage is not considered shipping damage.

8. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

Tracking availability and the level of tracking information provided may vary depending on the destination country and shipping service.

9. Pre-Orders & Limited Editions

For pre-order items and limited-edition releases, all production and delivery dates are estimated.

Actual fulfillment and delivery dates may change due to production schedules, manufacturing issues, shipping conditions, customs procedures, or other unforeseen circumstances.

Estimated delivery dates will be provided on the relevant product or campaign page whenever possible.

By placing a pre-order, customers acknowledge that production and shipping timelines may change.

10. Returned or Refused International Shipments

If an international shipment is returned to us because of:

  • Refusal to pay customs duties or import taxes;

  • Failure to collect the parcel;

  • Refusal of delivery;

  • Incorrect or incomplete shipping information;

  • Other circumstances attributable to the recipient;

the customer may request reshipment at their own expense.

If the customer does not request reshipment, a refund may be issued minus the original shipping cost and any applicable return, customs, or handling fees.

11. Delivery Marked as "Delivered"

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other locations where the carrier may have left the package.

You should also contact the carrier directly using the tracking information provided.

If the package cannot be located, please contact us at mail@erranishop.com and we will do our best to assist.

We cannot guarantee replacement or reimbursement for packages that have been confirmed as delivered by the carrier, particularly where the loss occurred after delivery.

12. Changes to This Policy

Errani LLC reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will become effective when the updated policy is published on the website.

13. Contact Information

For all shipping-related questions, please contact:

Errani LLC
Email: mail@erranishop.com
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA